The Dental Administrator is responsible for planning, organising, directing and coordinating the administrative operations of Dental Operations. The role ensures efficient patient service delivery, compliance with healthcare regulations, effective appointment management, accurate record keeping, reporting, and support of clinical staff to achieve high-quality oral health outcomes for the patients.

The position contributes to the effective management of dental services by coordinating administrative systems, patient pathways, workforce support, financial processes, quality assurance activities, and stakeholder engagement.

This position is expected to implement quality improvement measures to address problems as they arise and adjust and coordinate systems and procedures so that they remain consistent with an efficient operation.

 Detail of Duties:

• Coordinate the day-to-day administrative operations of the Dental Service.

• Develop and maintain efficient appointment scheduling systems and patient recall programs.

• Monitor patient bookings, cancellations, waitlists and service utilisation.

• Coordinate patient eligibility verification and referral pathways.

• Ensure smooth patient flow and support timely access to dental services.

• Liaise with dentists, clinicians, Aboriginal Health Workers and external healthcare providers regarding appointments and service delivery requirements.

Patient Records and Information Management

• Maintain accurate electronic and paper-based patient records.

• Ensure compliance with privacy legislation, Medicare requirements and organisational policies.

• Monitor data quality and ensure accurate clinical and administrative documentation.

• Prepare and maintain reports relating to patient activity, service performance and program outcomes.

Financial and Administrative Management

• Process patient billing, Medicare claims, Child Dental Benefits Schedule (CDBS) claims and other funding arrangements.

• Monitor administrative expenditure and assist with budget tracking.

• Maintain records of invoices, payments and financial transactions relating to dental services.

• Assist management with procurement and inventory administration for dental supplies and equipment.

Quality Assurance and Compliance

• Support accreditation activities and continuous quality improvement initiatives.

• Ensure compliance with relevant health regulations, infection control requirements and organisational policies.